Handset Detection Help Desk - We're here to help you
We strive to answer all tickets on the current or next business day. Office hours are 9am to 5pm, Monday to Friday in Melbourne/Australia (GMT+10/11 (in summer)) excluding bank holidays. Interesting Links : System Status & Operations Mailing List
Note to 24x7 support customers : For urgent tickets please follow the steps below to ensure we can reply inside the 2 hour response window
1) Enter your ticket here at the help desk directly : http://hello.handsetdetection.com
2) You can enter an anonymous request or you can login to the help desk however to receive urgent assistance your domain must match the domain of your account holder. For example, if jim@company.com has an account with 24x7 support then tickets from bill@company.com or james@company.com will also get 24x7 support.
Note : If your account email address is from a free mail service like gmail or hotmail then we can't do domain matching. In these cases, to get 24x7 support, you must log tickets using your account email address. If you have additional email domains please let us know (via the support system or email hello@handsetdetection.com) so we can associate those with your support profile.
3) Please include your contact phone number with the country and area code in the description.
4) Select 'Urgent' as the ticket priority. Tickets not marked urgent are dealt with on the current or next business day, only urgent tickets get 24x7 support.
Thanks.
2) You can enter an anonymous request or you can login to the help desk however to receive urgent assistance your domain must match the domain of your account holder. For example, if jim@company.com has an account with 24x7 support then tickets from bill@company.com or james@company.com will also get 24x7 support.
Note : If your account email address is from a free mail service like gmail or hotmail then we can't do domain matching. In these cases, to get 24x7 support, you must log tickets using your account email address. If you have additional email domains please let us know (via the support system or email hello@handsetdetection.com) so we can associate those with your support profile.
3) Please include your contact phone number with the country and area code in the description.
4) Select 'Urgent' as the ticket priority. Tickets not marked urgent are dealt with on the current or next business day, only urgent tickets get 24x7 support.
Thanks.